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Shipping Protection

Shipping Protection

SKU SP-010
$16.00 - $393.00
$16.00
$16.00 - $393.00
$16.00
Trade accounts from 15% off
Free standard shipping to the U.S. · Express priced at checkout
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Shipping & delivery — free to the U.S.

Tracking by email once shipped. Standard: sea freight + UPS / FedEx final mile, 4–6 weeks — free to the U.S., Europe and the UAE. Express: air courier, 1–3 weeks, priced at checkout. No PO boxes / APO / FPO.

30-day returns — no restocking fee

Return uninstalled items in the original packaging within 30 days of delivery — email support for an RMA first. Damage, defects or wrong items: report within 72 hours with photos for a replacement, parts or refund. Change-of-mind returns ship back at your cost (typically $80–200 for a fixture). Cancel free within 48 hours of ordering.

Trade & bulk pricing — 15% off from your first order

Trade accounts get 15% off from the first order, up to 35% by category spend, applied automatically at checkout; applications are reviewed in 1–3 business days. Resale certificate on file = tax-exempt checkout. Lighting a project? Send the plan for a free 3D rendering within 24 hours, no deposit. Apply for a trade account →

Questions on size or wiring? +1 800-867-5009· Mon–Sun 8 AM–10 PM EST· support@mooiehome.com, reply within 24 hours

Specifications & downloads

Everything before you buy, on one screen.

Downloads

About this piece

Shipping Protection covers your order against loss or damage in transit. If a protected order arrives damaged or never arrives, we replace it free of charge or refund you in full — no carrier claims, no waiting on a third party.

Lost: covered once the carrier confirms non-delivery. Delays (customs, weather, inspections) are not considered lost.

Damaged: report within 7 days of delivery with photos of the item, the packaging and the shipping label.

Not covered: incorrect addresses entered at checkout, unclaimed packages, or refused deliveries.

Claims must be filed with our support team within 7 days of delivery or of the expected delivery date.

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Trade & projects

Buying 4+ pieces or lighting a project?

Designers, contractors, hotels and retailers — reviewed in 1–3 business days, discounts applied automatically at checkout.

15% → 35%off from the first trade order, rising with category spend
24 hfree 3D rendering of your room, no deposit
Tax-exemptupload a resale certificate once — tax-free checkout after
Apply for a trade account