What customers actually said about Mooiehome — gathered from two independent platforms, never edited, never filtered. The good notes, the difficult ones, and the slow-burn projects that took months to land in a finished room.
Once a fixture's been with you a while, we'd love a few sentences — favourable or otherwise. Praise, criticism, or anywhere in between, every honest review helps the next buyer make a clearer call.
Reviews on this page come from two separate places — neither hosted by us, neither editable by us. Trustpilot collects the company-wide notes; the on-site review tool handles per-product feedback. Both feed into the rating you see, and both stay reachable directly if you'd like to read them at the source.
Customer experience reviews — service, shipping, communication, post-sale support. Verified by purchase email, posted directly to the Trustpilot domain (we cannot edit or remove entries).
Per-fixture feedback — finish, scale, light quality, install experience. Reviews submit only after a verified purchase, with photos and videos uploaded by the customer themselves.
A snapshot of where customer ratings have settled, followed by every individual review beneath. Filter by product, by rating, or by recency — nothing's been hidden, nothing's been re-ordered for tone.
Reviews are pre-rendered server-side via Judge.me + Shopify Liquid. If this message stays visible, the Liquid template isn't being processed — you may be deploying outside of a Custom Liquid section.
A fixture's first week looks the same on every brand. The way it ages — finish, joint, dimmer, support behind the box — is what reviews actually catch. Four reasons we treat customer feedback as an audit, not a marketing line.
Brass joinery, glass that stays clear, wiring rated for the long arc — every spec is chosen to read as well in year ten as it does in week one. Reviews tell us when that brief slips.
Wrong shipment, finish defect, transit damage — all handled by us, not punted to a warranty office. Reviews that flag friction get it fixed in the next batch, not buried in a thread.
A New York office, a U.S. 800 number, and people whose names appear in the reply. Complaints don't get rerouted overseas — they're answered by the same handful of people week to week.
Most repeat orders are renovations a year or two later — second wing, second house, second project. Reviews from those names are the strongest signal we're still doing the work.
If something's gone wrong, write us first. Most issues — late freight, the wrong finish, a damaged shade — get resolved within a single business day if they hit our inbox before they hit a public review. Solution first, story second is how we end up with reviews worth reading.
Two steps that have, over the years, kept our review pages worth reading. The first asks for a chance to fix things; the second asks for the honest story once the dust has settled — whatever that story turns out to be.
If anything about your order isn't right — wrong item, late freight, damaged shade, missing piece — send us an email first. Most issues are resolved within 24 hours, fully at our cost. No return shipping fees for anything that's our mistake.
Once the situation has resolved (or hasn't), tell whichever truth applies. Praise, criticism, mid-tone — every honest entry helps the next buyer make a clearer decision and helps our team do better work.
Frequent topics from the review threads, each with its own page on the site. Useful as background reading before placing an order — or as a quick check on a claim a review made in either direction.
U.S. registration, certifications, named team — the paperwork behind the brand.
Help & ReturnsReturns, warranty, replacements, install support — all the post-sale terms in one page.
LogisticsSea-freight windows, customs handling, last-mile carriers — the shipping side, demystified.
Bespoke WorkWhen the catalogue doesn't fit — sizing, finish, and full-bespoke commissions explained.
Pre-Order ToolsSee your fixture in your room before any money changes hands. Free, no deposit.
Direct LineReal address, real phone, real designers. The fastest way to ask anything we haven't covered.
Praise, criticism, install photo, finish question — every message hits a real human in our New York office. We reply within 24 hours, every day of the week, and your note goes on a queue that's read by name, not by ticket number.
By appointment for trade visits
